Call us
+971 4 123 4567
24/7 — pick up on the first ring
Call now
We reply within 1 hour
CONTACT US
Talk to a Real Human
We love hearing from drivers.
Questions about a car, your booking, or just want to know what's arriving next month? Drop us a line — a real person on our team will get back to you.
Send us a messagePick what works for you
Email us
hello@nappa.example.ae
We reply within 2 hours
Send email
Visit our showroom
Dubai International Airport, Terminal 3 Arrivals
Open daily — 8am to 10pm
Get directions
WRITE TO US
Send us a message
A real person will respond — usually within 2 hours, always within 24.
Opening hours & branches
Drop in to test-drive or pick up your booking. Our phone lines stay open 24/7.
HEAD OFFICE
Dubai International Airport — Terminal 3
Dubai International Airport, Terminal 3 Arrivals
- Monday 08:00 - 22:00
- Tuesday 08:00 - 22:00
- Wednesday Today 08:00 - 22:00
- Thursday 08:00 - 22:00
- Friday 08:00 - 22:00
- Saturday 08:00 - 22:00
- Sunday 09:00 - 21:00
Phone support 24/7
Roadside, urgent bookings, after-hours pickup — we always pick up.
Other branches 3
Dubai Marina Branch
Marina Walk, Dubai Marina
Mon-Sun: 9am-9pm
Downtown Dubai Branch
Sheikh Mohammed bin Rashid Boulevard, Downtown Dubai
Mon-Sun: 9am-9pm
Al Quoz Service Center
Al Quoz Industrial Area 3
Mon-Sun: 9am-9pm
Before you write to us
Your question might already have an answer here. If not, the form's just above.
How quickly do you respond to messages?
Most messages get a reply within 2 hours during business hours, and always within 24 hours. Urgent matters? Call us directly — our phone lines are open 24/7.
Can I visit the showroom without an appointment?
Absolutely. The Sheikh Zayed Road showroom is open daily 8am to 10pm and our concierge team is on-hand to walk you through the fleet. For luxury and exotic test-drives we recommend booking ahead so we can have the car ready.
Do you offer corporate / B2B accounts?
Yes — for companies booking 5+ rentals per month we offer dedicated account management, consolidated invoicing, and negotiated rates. Pick "Corporate / B2B account" in the contact form subject dropdown and our B2B lead will get back to you within one business day.
Where is the showroom located?
Our head office is on Sheikh Zayed Road in Dubai, with secondary pickup points across the city (DXB Airport, Dubai Marina, Business Bay). Full addresses and maps are in the Opening Hours section just above this FAQ.
I have feedback or a complaint — who do I talk to?
Pick "Feedback or complaint" in the form subject dropdown. Those messages go directly to our Head of Customer Experience, who personally reviews each one within 24 hours.
DON'T FEEL LIKE WRITING?
Roadside emergency? Call 800-NAPPA
FEATURED RIDE
Toyota
Toyota Camry 2024
AED 220 / day
View this car
Pick up the phone — we always answer.
A real person will pick up on the first ring. Booking changes, urgent issues, or just curious about pricing — call us anytime.
5+
Cars in the fleet
4
Pickup locations
4.0★
Average rating